Blackhall & Peterlee

Practice

You can request an appointment by asking at the reception desk at either site or by the phone. You may request to see a particular Doctor but this may involve a longer wait for the next available appointment.

It is very important that if you are unable to keep your appointment you contact Reception to cancel. This enables us to offer that appointment to another patient.

Urgent Appointments

When you contact the surgery and ask for a same day or an urgent appointment, you will be asked for your telephone number and brief description of the reason for the appointment. You will then be called bac by our Nurse Practitioner who will triage your request to find out how urgent your request is and who would be the best clinician for you to see.

Being Late

If you are late for an appointment by more than 10 minutes then it is up to the Doctor or Nurse if they will still see you or whether you have to make another appointment.

Please do not abuse the receptionist as they are only going on the Doctor or Nurse's decision.

This will be counted as a missed appointment without cancellation if the Doctor is unable to see you.

Telephone Advice

If you need to speak to a Health Care Professional for medical advice you will be allocated a time slot during surgery hours when they will either contact you or you can ring back to speak to them. However, in emergencies there is someone available at all times.

Cancellations

We understand that sometimes you cannot make your appointment, you must contact us if this is the case to cancel your appointment . Patients who have failed to attend without informing the practice stop these appointments from being offered to other patients. Because of this the Practice has adopted the following policy:-

  • If a patient fails to attend 3 appointments in one year without informing the Practice, a letter explaining the Practice Policy will be issued.
  • If a patient fails to attend yet again, a further letter will be issued explaining that they may be asked to leave the Practice and who to contact regarding any queries
  • If a patient continues to fail to attend without informing the Practice they will be removed from the Practice list and requested to register with another Practice.

There is an appeals process that is explained in any correspondence sent to you.

Home Visits

These are for patients who are housebound and too ill to come to the surgery. If at all possible, please make requests for these before 10.00 a.m. This allows the Health Care Professional to plan their rounds.
On average, seeing you at home takes four times as long as seeing you in the surgery. Please help us save time by keeping home visits to a minimum. You will be asked some questions regarding your house visit because of our policy to ascertain the urgency of particular problems or requests. The Health Care Professional may ring you back before visiting to see if a home visit is necessary.
Babies and small children should be brought to the surgery where we will do our best to see them promptly.

Online Appointments

You can request access to our online services where you can book, cancel or rearrange appointments with a GP, request repeat medication and view your medical record. For more information see here.

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Contact Us

Blackhall Community Health Centre
Hesleden Road
Blackhall
Cleveland
TS27 4LQ
 
Peterlee Community Hospital
O'Neill Drive
Peterlee
Co Durham
SR8 5TZ
 

Tel: 0191 586 4331
Fax: 0191 586 8288

Out of Hours: 111
Please note that calls may be monitored or recorded

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